FAQs

Measure the length, width, and height of your package in centimeters (cm) or inches (in). Always measure the longest points on each side, including any bulges or irregular shapes.

Actual weight is the physical weight on a scale. Volumetric weight is calculated from package dimensions. Carriers charge whichever is greater to account for light but bulky items.

Customs authorities require accurate descriptions and values of all goods to assess duties correctly. Vague descriptions can lead to delays, inspections, or penalties.

A shipping mark identifies your cargo among thousands during transit. It designates the consignee, destination, and weight, ensuring your shipment is easily identifiable and preventing loss.

Door-to-door delivery means we handle the entire logistics process — from picking up at the sender's location to delivering directly to the recipient's address, including all customs clearance.